SHOP MANAGER - MADELEINE

“There is a warmth, an openness, a professionalism and a joy that permeates every part, an almost family atmosphere, where everyone wants to work together to carry the company forward.”

Why did you apply to INDISKA?
Maybe it was mostly because it is both a family company and a major chain, which makes for a secure feeling. That also means there is a little tempo at the shops – there is always something to do. INDISKA also has an assortment that appeals to me, where I am able to work with not just one, but two of my great interests – fashion and interior decoration! 

Describe how you perceive the company and the people who work at INDISKA.
There is a warmth, an openness, a professionalism and a joy that permeates every part, an almost family atmosphere, where everyone wants to work together to carry the company forward. I feel that most people you talk to are very easy, nice people who are committed to what they do. I feel that in the shops collaboration with head office is close, and no one hesitates to call if they have questions.

What is needed/what is important for you to succeed in your role?
I think you have to have a positive view of life and people, and you have to be passionate about sales and service and leading and developing your staff. You have to try to lead by example, provide the employees with feedback and be accessible. Good self-knowledge and a bit of a sense of order also help you to be successful, I think.

What is the most fun part of your job?
Leading, inspiring, coaching and developing my staff is the most fun part of my job. Finding ways to get everyone to pull in the same direction can be a challenge, but it is lots of fun! And then I have a passion for shop display.

Can you give an example of a time when you have been given/had to take responsibility in your role?
Responsibility is something you live with all the time as a shop manager, both for hard and soft values.
One example would be that you have to ensure that your staff really works according to INDISKA’s values, both in deeds and in expression in the shop. In our shops, we are extremely important bearers of the brand, and a unified expression helps to strengthen the INDISKA brand.

Can you give an example of when you have had to put yourself to the challenge and try new ways?
Every day is a challenge in a way. Working in the shop is kind of like “live broadcasting” – you have to perform and be at the top of your game every day, every hour in every encounter with the customers.
Leading by example can sometimes be a challenge; you have to pep yourself up and focus. If the leader has a bad day, it affects the whole group. It is important to remember that we all have different driving forces, and finding ways to go forward is among the most fun and most developing things in my role as a shop manager.

 

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