- Customer service
INDISKA cares about your personal integrity and strives to at all times protect your personal data in the best possible way. INDISKA’s goal is to at all times comply with applicable laws and regulations for the protection of personal data. This policy will, among other things, help you to understand what kind of information INDISKA collects and how it is used. By approving this policy on the Web Shop in connection with a purchase or the provision of personal data you agree to the processing of your personal data as described below.
Indiska Magasinet AB, (“INDISKA”/”we”), company registration number 556008-5424, with address at Malmvägen 1, 115 41 Stockholm, Sweden, telephone +46 (0) 8 518 08 200, is responsible as data controller for the processing of your personal data.
We will process the personal data that you provide us with or that we collect at our Web Shop by way of cookies for the purpose of administering your purchases and fulfilling our obligations to you as our customer. The personal data that INDISKA processes is your name, e-mail address, order history, credit card number, delivery address and phone number. We also process your personal identity number, but only on behalf of (or due to requirements from) third party providers of payment and credit card services, such as Klarna that need it for credit information.
INDISKA only forwards the personal identity number to its co-operation partner for this purpose and does not use the number within its own business. The number is thus not stored within INDISKA’s customer database, but is deleted after it has been processed by the forwarding to the third party service provider of payment services.
Your details may also be used for identification, direct marketing, customer surveys, newsletters and statistics and they may, subject to your approval, be used for sending post, SMS and e-mail to you. This may also result in data joining, both within and outside of the EU, with other registers and that your personal data is transferred to other companies within the INDISKA group for the purposes described above in accordance with applicable laws and regulations. The data may also be joined or shared with our partners, such as advertising agencies for e.g. printing and distribution and third party providers of payment or credit card services.
In order to keep the personal data that we process safe we have several security measures in place: Physical access to the premises where the data is stored is limited and the employees has to use an identifier, admission control requires personal password and user log-in when entering the corporate network, we have firewalls and antivirus programs in order to prevent unauthorized access and protect the network.
When you register as a customer, we save your details for as long as you are a registered customer at INDISKA. You may, at any time, unregister as a customer.
In accordance with personal data law, you are entitled once every calendar year to, free of charge, receive information on which of your personal data is processed by us, regardless of how it has been collected. If you wish to receive such information, you can arrange to do so by making a written request to us. According to the Personal Data Act, your request shall be duly signed by you and sent by regular mail, see address above. Thus, it cannot be sent by e-mail.
You are at any time entitled to request that your personal data is rectified, blocked or erased.
Your personal data may not be processed for purposes related to direct marketing if you oppose such processing. You are entitled, at any time, to withdraw a given consent for the processing of personal data. Such withdrawal may be limited to only include part of the processing, for example that which is connected to direct marketing.
We will only use your personal data for marketing purposes in situations where you actively agree to this. You may contact us in order to cancel marketing directed at you as a customer at any time.
There are two types of cookies: 1) a permanent cookie remains on the visitor’s computer for a determined period of time, 2) a session cookie is stored temporarily in the computer’s memory during the time that the visitor is visiting a web page. Session cookies disappear when you close your web browser.
Permanent cookies are used to store any personal settings you may have at INDISKA. Session cookies are primarily used to process your purchase.
By using INDISKA’s web shop, you agree to the processing of cookies as described above. If you do not accept cookies being used, you can turn off cookies in the security settings of your web browser. You can also set your web browser to ask you each time INDISKA’s web shop tries to place a cookie on your computer. You can also use your web browser to delete previously stored cookies. See your web browser’s help pages for more information. You can also delete cookies manually from your hard drive at any time.
Please note that if you choose not to accept cookies, functionality may be limited for some parts of the web shop, and the web shop may not work as intended.